If you are not technical, then writing for a technical audience can be a difficult, if not an impossible task. The university I worked at had a small IT department, and there was no 'soft' buffer between the lecturers, students, and myself. It was up to me to communicate directly with this diverse audience with varying levels of technical ability. My education and IT writing covered a range of content, including department and service news and announcements, user guides, project papers, and web content.
Experience has taken my creative brain and infused it with a strong technical and academic understanding, enabling me to offer specialisation in the IT and education sectors. I have also developed a useful knack for translating geek into human.
Top Tip: IT can shut people down if what they read is overly complicated or not applicable to them. Always remember: relevance + delivery = information retention and effective writing.
I was a Linux & Mac Systems Engineer in Higher Education
At the peak of my IT career, I had responsibility for over nine-hundred servers, desktops, and mobile devices.